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IT Support Specialist, Moscow 1

  • Functional area: Information Technology
  • Country: Russian Federation
  • Cities: Moscow region, Khimki
  • On-Site/Remote: On-Site
  • Brand: Alup, Atlas Copco, Ceccato, Leybold, FIAC, Henrob, WisAir, Edwards, Ekomak, SCA, Dynapac, Fuji Air Tools, Pneumatech, Desoutter, Mark, CP Chicago Pneumatic
  • Company name: JSC Atlas Copco
  • Date of Posting: May 22, 2023
  • Last date to apply: June 19, 2023

Your future job

You will be part of the IT Services Russia and Central Asia team, currently supporting over 650 users. mostly spread across Russia, Kazakhstan and Ukraine.

The role reporta to the IT Team Leader Russia and Central Asia, located in Moscow (Khimki Area).


    • Provide end user IT support
    • Help to resolve incidents received from our Service Desk partner
    • Secure daily IT operations within the team’s responsibility
    • Ensure high customer satisfaction via strong customer and business oriented approach

Responsibilities and objectives:

    • Learn and understand how to support IT equipment and systems used in our offices
    • Provide on-site and remote support, resolve incidents, cooperate with Service Desk agents and other IT and non-IT support teams
    • Perform operational duties such as computer imaging, HW diagnostics and application support
    • Maintain HW assets (receive/dispatch goods, update inventory database, etc.)
    • Provide basic support for local infrastructure (servers, network, printers, facility related systems, etc.), identify issues, perform tests, apply changes with support from infrastructure specialists
    • Deliver simpler tasks within local and global projects
    • Understand Business needs and adequately prioritize requests and activities
    • Taking initiative where necessary to improve axisting support processes and solutions, aiming to further increase end user satisfaction
    • Document incident solutions, train users, prepare user guides

Experience requirements & knowledge:

    • Minimum 2 years of experience within local or remote user support team on IT position or comparable skills gained through other IT roles
    • Experience with bulk computer imaging and software delivery systems
    • General orientation in corporate IT systems
    • Networking basics (TCP IP, DHCP, DNS, Wi-Fi, WAN, etc.)
    • Elementary knowledge of Active Directory environment
    • General knowledge of cloud services (O365)
    • Mobile OS basics (capable to support Android and iOS devices)
    • Must be able to communicate well in English
    • Fluent Russian

Personality requirements:

    • Customer facing skills (role involves dealing with various users on various levels on daily basis)
    • Knowledge and practical skills within best practice of ITIL methodology
    • Pro-active and enthusiastic
    • Good analytical and communication skills
    • Capable to handle (investigate and resolve) complex problems and work under pressure
    • You can work in a team as well as independently

We offer:

dynamic and friendly environment where you will gain experience in:

  • support of multiple geographical locations with more than 650 users
  • support of local diverse infrastructure
  • participate in local/global projects (roll-outs)
  • grow in your competences towards business support

- as well: monthly salary + annual bonus, medical insurance (incl. dentist), mobile phone, trainings (incl. English). We suppose work from the office

Office location: Khimki, Moscow region, Vashutinskoe shosse 15.

We add value wherever we do business

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

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