Aftermarket Technical Support
- Functional area: Service
- Country: Italy
- City: Torino
- Brand: Alup, Ekomak, Pneumatech, Worthington Creyssensac, Mark, CP Chicago Pneumatic, Ceccato
- Company name: MultiAir Italia S.r.l
- Date of Posting: June 22, 2022
- Last date to apply: July 6, 2022
Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.
The Role:
Mission
The successful candidate will have aft ermarket technical support responsibility by handling the requests of technical support andwarranty evaluati on received by dealer’s network. This positi on reports to the CTS Business Line Manager and will work in closecooperati on with equipment’s sales team.
Job description:
- Provide remote technical support and organize trainings for Offi cial Dealers in relati on to specifi c products
- Check constantly ECB bulleti ns and the technical documentati on related to the products part of our portf olio
- Handle through dedicated tools the requests of technical support, certi fi cati ons and documentati on raised by customers
- Keep customers updated about the acti ons required, related to ECB with priority I and II
- Handle warranty requests, following the whole approval/rejecti on cycle, checking invoices and reports to Product Companythrough the dedicated tools
- Report eventual technical issues to the product company
- Keep a constant relati onship with the Product Companies and specifi cally with technical support
- Support colleagues whenever possible in relati on to the area of competence
- Occasional travel to customer sites and workshops / offi ces
What we expect from you:
Experience requirements
- Know-how about industrial environment
- Proven experience in maintenance services on industrial equipment
- Customer orientated and reliable
- Technical experti se, combining mechanical and electrical components
- Excellent communicati on skills to work at all levels within an organizati on
- Experience in compressed air technology or related products will be an asset
Knowledge
- Fluent in English (other language will be an advantage)
- Strong PC skills with MS Offi ce, Excel, and Outlook
- Knowledge about PLCs and Inverters will be a plus
- Driving license
What you can expect from us:
- A friendly, family-like atmosphere
- Plenty of opportuniti es to grow and develop
- A culture known for respectf ul interacti on, ethical behavior, and integrity
- Access to global job opportuniti es, as part of the Atlas Copco Group
Multi air Internati onal is a customer center based in Robassomero (TO) belonging to Compressor Technique Business Area of AtlasCopco Group. It is a 100% indirect business company serving many brands and dealers worldwide. Yearly turnover is roughly 50million Euros with 20% coming from aft ermarket business. Multi air counts a total of 32 employees, 7 of them located abroad.
Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology andgreat ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us
you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Homeof Industrial Ideas.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.