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Customer Care Representative

  • Functional area: Customer Service
  • Country: United States (South Carolina, North Carolina)
  • City: Rock Hill
  • Onsite/remote: Hybrid
  • Brand: CP Chicago Pneumatic
  • Company name: Chicago Pneumatic Tool Company LLC
  • Date of Posting: March 7, 2023
  • Last date to apply: April 5, 2023

Your future job

The Role

The Customer Care Representative is responsible for providing all aspects of customer service from answering incoming calls to order entry and order management in SAP.  Knowledgeable of the Chicago Pneumatic family of power tools brands, products, parts, and services, the CCR will maintain regular contact with existing and new customers and respond promptly to customer inquiries.

As a key contributor to enhance the customer journey, the CCR will support in identifying product and solutions which will maximize the customer needs. This includes providing sales support, training, and assistance to other members of the team; as well as reviewing Department procedures with a direction toward streamlining, efficiency and sales growth.

Location: Rock Hill, SC

Local terms and conditions apply

  • Process and audit orders for accuracy from customers via E-mail, EDI, & WebShop - enter into SAP.  
  • Provide technical assistance to customers in the selection of tools, parts and accessories, and application knowledge for all CP and Desoutter brands of products.
  • Respond to customer inquiries such as delivery dates, pricing, shipment tracers, product specifications and performance, competitor crossover, and providing overall assistance necessary to ensure customer satisfaction.
  • Actively engage in planned prospecting activities geared at increasing the customer base, and continually increase market share.
  • Work closely with the Customer Experience Team (CXT) and sales team to identify target customer profiles and work to identify targets, engage to drive demand, and enhance pipeline activity to support the company’s overall growth objectives.
  • Utilize CRM (SalesForce) software to track and measure all sales activity.
  • Work in conjunction with Sales campaigns and programs.
  • Identify discrepancies within channel partner classifications for discount as well as pricing.

  • Other duties as assigned 

What you can expect from us? 

The choice that you make in your employer has a major impact on both your personal and professional lives. Therefore, it is important to know that the company you work for is as invested in you, as you are in them. With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills and enhance your career within the Atlas Copco Group.

Our pledge to you:

To always provide a culture known for respectful interaction, ethical behavior, and integrity. It is of vital importance that our employees experience the highest level of fulfillment in both their professional and personal lives. To assist with this, we offer a flexible hybrid work environment, phenomenal well-being and compensation packages, plus continuous opportunities for you to develop and grow!

What we expect of you? 

Technical Capability

  • Strong and effective capability with Microsoft Office software programs, SAP and Salesforce

Experience

  • 1-3 years in Customer Service/Technical Products 
  • SAP Experience *preferred*

Education

  • 2 - 4 year Technical Degree 
  • High School Diploma or equivalent years of experince 

Skills

  • Excellent interpersonal, communication, and organizational skills.
  • Communicating with Distributor Partners and Customers via all communication channels 
  • Self-starter with the ability to work independently, as well as a valuable member of a team.

City
Rock Hill, SC

Local terms and conditions apply

Over 120 years of experience

Since 1901 the Chicago Pneumatic (CP) name has represented reliability and attention to customer needs, with construction, maintenance and production tools and compressors designed for specific industrial applications. Today, CP has a global reach, with local distributors around the world. Our people start every single day with a passion to research, develop, manufacture and deliver new products that are meant to meet your needs not only today, but tomorrow as well.

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