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The Role
The Customer Care Representative is responsible for providing all aspects of customer service from answering incoming calls to order entry and order management in SAP. Knowledgeable of the Chicago Pneumatic family of power tools brands, products, parts, and services, the CCR will maintain regular contact with existing and new customers and respond promptly to customer inquiries.
As a key contributor to enhance the customer journey, the CCR will support in identifying product and solutions which will maximize the customer needs. This includes providing sales support, training, and assistance to other members of the team; as well as reviewing Department procedures with a direction toward streamlining, efficiency and sales growth.
Location: Rock Hill, SC
Local terms and conditions apply
Other duties as assigned
What you can expect from us?
The choice that you make in your employer has a major impact on both your personal and professional lives. Therefore, it is important to know that the company you work for is as invested in you, as you are in them. With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills and enhance your career within the Atlas Copco Group.
Our pledge to you:
To always provide a culture known for respectful interaction, ethical behavior, and integrity. It is of vital importance that our employees experience the highest level of fulfillment in both their professional and personal lives. To assist with this, we offer a flexible hybrid work environment, phenomenal well-being and compensation packages, plus continuous opportunities for you to develop and grow!
What we expect of you?
Technical Capability
Experience
Education
Skills
City
Rock Hill, SC
Local terms and conditions apply
Over 120 years of experience
Since 1901 the Chicago Pneumatic (CP) name has represented reliability and attention to customer needs, with construction, maintenance and production tools and compressors designed for specific industrial applications. Today, CP has a global reach, with local distributors around the world. Our people start every single day with a passion to research, develop, manufacture and deliver new products that are meant to meet your needs not only today, but tomorrow as well.